From the 131500 website:
You can now participate in a customer satisfaction survey about Transport Info 131500 services.
Please click here to participate in the short survey that will be used to measure user satisfaction with the Transport Info 131500 service.
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Fine information. Thanks so much, have a good day!
ReplyDeletewe r all the hopkins bus ran late or they never show up at all . come on we need some thing done cause its getting behind a joke.
ReplyDeleteThanks for commenting on the WSPTU blog about your bus service. It is important that you give your comments to 131500 either on the phone or via the website. They record this information and it is used when assessing tenders for the bus contracts which are to be renewed in 2012.
DeleteIt may also be worth talking directly with Hopkins Bus Service because they may not be aware of the difficulties you are having with your particular service. If all else fails, write to the Minister. The Government needs to know if a service is not working properly because they pay a lot of money for the bus services provided and they wouldn't be happy to know the service is bad. Thanks.
last night the train from Wollongong to Sydney left six minutes late, no announcements, this is Australia in the 21st century, sad but typical
ReplyDeleteThanks for commenting on the WSPTU blog. It's important that you also report service difficulties to 131500, either on the phone or via the website.
DeleteWhile it's unlikely to ever have a system where nothing ever goes wrong, the issue of poor customer service announcements has been a long-standing issue and needs to be fixed. As you say, it's not good enough for a 21st century service. We know that all transport services have been trying to improve announcements and we have seen improvements in some areas (mostly in the busy places). It is especially important that, when something goes wrong or changes, passengers are kept informed. Why there are still train carriages with broken speaker systems is a mystery.
I have started work at Hurstville area and travelling by train. Please just explain to me please "Why is my weekly fare from Albion Park to Hursville is valid to be used in the Sydney city area?" I only work 5 days and I do not need to go the city or go shopping on the weekend to get benefit for my weekly fare. I am only on a low wage. "Please explain!" Thanks..
ReplyDeleteThanks for writing on the WSPTU blog. This is a very good question. The train ticket pricing system is based on distance; 0-10klms, 10-20klms, 20-35klms, 35-65klms, +65klms. It just happens that a ticket from Albion Park to Hurstville and a ticket from Albion Park to Sydney are both over 65klms (both long trips - 88klms and 103klms). You can find the tickteting fare structure here http://www.131500.com.au/tickets/fares/fares . Thanks.
DeleteI have recently been forced to use bus route 412 to RPA Hospital for treatment as an out patient. This is the only bus that directly services this major hospital and all the busses I have caught have been older style wiht steps. Not one bus has had wheel chair access nor flat entry doors which help the disabled, like myself, get on and off busses. I would have thought that that it was only common sense that easy access for the disabled, on this service, was essential.
ReplyDeleteI'm surprised to hear that the 412 is not an accessible, low-floor bus. I thought all the Sydney Buses fleet was accessible now. I suggest that you ring 131500 (or use the website) and report this. It's reasonable to ask that a bus that goes to the hospital is accessible. Hopefully, all buses will be accessible before too long.
ReplyDeleteI'm researching about satisfaction of transportation users too. This website and this post in particular is very helpful.
ReplyDeleteGreat to hear from you Ben. Good luck with your research. Keep an eye on our website and let us know if you want to get involved with any of the WSPTU groups. We'd love to hear from you, our contact info is at the top of the page.
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