Action for Public Transport (APT) says that there are so many inconsistencies in the Sydney bus system that even regular users get caught out.
Allan Miles, secretary of , said that the variables include the times, places, and routes where prepaid tickets are required.
"There is no standard definition of a Metrobus," he said, "and erratic rules apply to limited stop buses (L route numbers), and express buses (E) and (X).
"Access to sales points for prepay bus tickets is a bit of a lottery," Mr Miles said. "During the busy Easter/Anzac Day very long weekend, the door of the bus ticket office at Railway Square remained firmly locked."
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