The bus contracts program places significant responsibility on government to ensure that passenger bus services are delivered in the right number, at the right place and at the right time to meet the needs of commuters without being an excessive burden on taxpayers.
In this audit, we look to see how well the Department of Transport and Infrastructure is managing the performance of metropolitan buses.
Our report will answer the following questions:
- Have clear performance objectives been set?
- Is operator performance closely monitored?
- Is performance information accurate and timely?
- Is action taken to correct any deficiencies?